The “Gig Economy” – A New Way To Make Money As A Local Courier

Courier Service Business

Not long ago, musicians were the only people who worked a “gig.” Today, there are millions of Americans working gigs instead of having a full-time job.

It started with online marketplaces like Elance and Odesk, where workers could choose short-term work projects that matched their skills. Then along came Etsy, where millions of “makers” create hand-crafted clothing, jewelry and art. Airbnb and other online lodging marketplaces are giving hotels and motels some serious competition by helping individuals around the world provide a place for guests to stay for a night or several months.

Now, Amazon has announced a new, gig-style, delivery service that has just launched in Seattle, and will expand soon to other large cities, like New York and Chicago, and eventually to the entire country. It’s likely the program will be offered in all other countries where Amazon sells goods as well.

Amazon is offering to pay it’s driver $18 to $24 an hour to deliver packages to their “Prime” customers. The program is called Amazon Flex, and requires a few essentials of it’s drivers:

  1. Own a vehicle
  2. Be over 21
  3. Have a valid driver’s license
  4. Pass a background check
  5. Own an Android smartphone

Amazon will give approved drivers a “delivery app” for their smart phone. Drivers can choose to work in 2-hour blocks of time, from as short as 2 hours to as long as 12 hours. This is great for part-timers. Let’s say you need to pick up your kids at 3 p.m. No problem, as Amazon Flex allows you to choose your own 2-hour blocks of time to fit your schedule.

Need to earn a lot of money fast? Again, no problem. Just sign up for a long shift or more days per week until you meet your financial goal.

Here’s how it works: When you start your shift, you pick up the packages to be delivered at a central location in your area. Then you deliver those packages in nearby areas. The longer your shift, the larger the area you cover.

Up until now, starting your own courier service business could be risky at first, when you’re building the business, and income can go up and down. But by using Amazon Flex for a portion of your working hours, you can have a more predictable income right off the bat.

It’s important to remember that your income as an independent local courier will be considerable higher – about $36 an hour is typical – for delivery jobs you schedule and complete on your own. So think of Amazon Flex as a “backstop” income source that can give you some income security as your build your own courier service business.

I’ll post another article soon to keep you posted about the Flex program. You can also do an internet search for “amazon flex” to learn the latest available information, especially about which cities are in the program.


3 Reasons Your New Courier Service Needs a Web Site


build your own courier service web site

Build Your Own Courier Service Web Site

In today’s connected world, a web site is an essential marketing tool for any business and even more so for a local courier service. Whether you offer grocery deliveries, prescription deliveries, or medical specimen deliveries, a simple web site can help you find new customers and keep in touch with existing customers.

The three primary goals for your new web site are:

  • Market your product or service to new and existing customers.
  •  Educate consumers about your product or service.
  •  Help new and existing customers find you.

If you’re new to creating a web site, it is important to make a list of what you hope to accomplish before building your site. For example, do you want to make it easy for new customers to learn about the courier services you offer? Or do you want to post a price list and service agreement that a customer can print? Most basic web sites include a FAQ page that contains all the frequently asked questions and answers about your services, a contact page with both phone and email contact information, a page listing services, and a page or more of testimonials from happy customers. It can be helpful to study other courier web sites to see what others are offering. Find them with a web search of the phrase “courier service.”

If you’re like most new business startups, your marketing budget ranges from zero to tiny. Why not harness the power of the internet to build your business, without spending a lot of money, with one of the companies that offers not only affordable hosting services, but also free help to create your web site.

Of course you can find companies that offer free web site hosting, but here’s why you should use paid hosting.

  •  You can use your own domain name, such as “,” for example. This means you own the name, which helps you rank higher in the search engines.
  •  Most free hosting services only give you a “sub-domain”, like “” This makes it more difficult for the search engines, like Google and Bing, to find your site. This means fewer potential customers can find you as well.
  •  Paid web site hosting is very affordable, and you will get more space and speed, in addition to better tools and resources to create and maintain your site.
  •  More design options. Using paid hosting will allow you to choose exactly the right design for your business instead of being restricted to the limited choices from free hosting services.
  •  No ads. Free hosting companies run ads on your web site. That’s how they make money even though your web site hosting is “free.” But ads are distracting and may cause visitors to focus on the ads, not your message.

I’m a big fan of WordPress to build a web site. Although it started as blogging software, WordPress has now evolved into a sophisticated, yet user-friendly site builder that can be easily tailored to meet the needs of almost anyone. With free designs, called themes, and free help from a huge forum of other users and pros, it may be the best way to build your web site. In addition, there are hundreds of free “widgets” and “plug-ins” that can be added to a WordPress site to provide features like videos or customer surveys.

As your business grows, you can easily upgrade it to meet your needs, as it offers plenty of flexibility for even the most demanding users. Even if you’re not a tech-savvy person, maintaining and adding to your site is easy for most users to do themselves. I use Bluehost to host this web site, because it’s so easy to use, with a free domain name, 1-click automatic WordPress installation, free email accounts and great customer service by phone or chat 24/7. I highly recommend using Bluehost for your first web site. Click this link to get a special discount off the regular price.


How to Start a Courier Service in 9 Easy Steps

Speedy Delivery the Key to a Successful Courier Business

Speedy Delivery the Key to a Successful Courier Business

Starting your own local courier service can be easy and quick, or it can be a slow, difficult and frustrating process. Here are nine basic steps to make your courier business startup easy, painless and speedy.

Step 1. Find your niche. Establish your unique “niche” to insure success. If you live in a metropolitan area with lots of existing courier service businesses, this is an essential step. Even in a small town, it will give you a “quick start” to targeting your new customers.

Talk to your prospects, whether they are lawyers needing same-day document delivery, or caterers needing prepared meals delivered every day at a certain time, to find out what they want, and then offer it to them at a reasonable price. That’s the secret of success for any business – giving customers what they need or want. One of the best niches is filling the UPS/FEDEX gap by providing local businesses with same-day local delivery.

Step 2. Don’t spend money. Resist the urge to spend money when you are starting up. If you have a reliable vehicle to make pickups and deliveries, don’t spend thousands on a new delivery vehicle. Keep your office at home if possible to avoid spending unnecessary money on rent, utilities and the overhead of a separate office. Think and act like a miser until you’re making a decent income from your new courier service.

Step 3. Legal structure. When you start a courier business, it is important to decide on the legal structure for the new business. Will you operate it as a sole proprietorship, as an L.L.C. or as a corporation. You’ll need to get this out of the way first, before you apply for a business license from your town or state and get a federal tax identification number. You’ll find lots of good free information about what structure might be best for you at

Step 4. Finding Customers. After you’ve set up your business and found a niche or two that makes sense for you, start looking for customers. You only need a few good ones, so start prospecting by calling or visiting local businesses in person to learn how you can help them solve their courier needs and find out what kind of services they might need. No “hard sell” is required, just a helpful attitude will do just fine.

 Step 5. Referrals. Once you have your “core” customers and have treated them well for a while, ask them for referrals. Tell them you’re still growing your business and could use a few more good customers like them. Offer a free delivery or a discount on a month’s service in return for a referral that becomes a regular, repeat customer.

 Step 6. Set your rates. Many new couriers make the mistake of not charging enough to cover all their costs, as they haven’t been in business long enough to be aware of all the little costs, like a business permit renewal fee, that can add up to big bucks over a year’s time. Other examples include bookkeeping fees, social security taxes and vehicle maintenance, and many more. A good rule of thumb to remember is to add about 30-35% to the wages you’ll be paying yourself to arrive at a reasonable rate that allows you a profit and still makes your customers happy. After a few months, take another look and see if your rates still give you the net hourly rate you want. The current national average rate is $36 an hour.

 Step 7. Provide exceptional service. If you give customers great service, you’ll do well and soon have all the customers you can handle. For example, if you promise two hour service, aim for 90 minutes. Your customers will love it and recommend you to others.

 Step 8. Keep track of your customers and their deliveries with one of the free scheduling software programs, like or Another option is one of the calendar programs offered by Google or Microsoft.For a small monthly fee, you can also use them to get paid online with Paypal. Of course, it can be used on your smartphone while out making deliveries.

 Step 9. Track your expenses. Like the software programs for scheduling, there are programs to help you do your own bookkeeping. My favorite, which makes keeping track of your small business finances easy, even if you can’t add or subtract, is, which is around $10 a month and even reminds you when taxes are due or when you overlook a deduction.

About deductions … the biggest one most couriers will enjoy is the business mileage deduction, currently 55 cents a mile. Many couriers have used this deduction to pay for upgrading their vehicle to a fuel-efficient newer model, like the Toyota Prius, and found the fuel savings were greater than their vehicle payments! A fringe benefit is that when you do upgrade to a fuel sipper, you’ve now become a “green” courier service business, which customers love! For an example of how powerful this can be, visit

Follow these nine simple steps, and you’ll be on your way to a successful courier service business. To learn more, read How to Start a Courier Business.


Courier Business Switches to Hybrid Electric Cars


How to Start a Green Courier Business

How to Start a Green Courier Business

When gas hit $3 a gallon, Green Express, an Atlanta courier service business, switched to Toyota Prius hybrid electric cars.
Atlanta is one of the top 5 cities for traffic congestion, poor air quality and frequent smog alerts. In addition, everyone at Green Express has kids and did not want to contribute to the air pollution that has made Atlanta one of the worst cities for kid’s asthma.
Gas is one of the largest expenses of a courier business. After switching to electric hybrids, Green Express found their new fleet used 46% less fuel than their old cars, and averaged 47 miles per gallon.
An additional bonus is that electric hybrid cars are zero-emission vehicles when stuck in traffic or moving below 30 mph. At highway speeds they put out just one-third the greenhouse gases from conventional gas-powered cars.
As a direct result of becoming a “green courier service business,” Green Express has landed dozens of new customers who love the idea of helping to keep reduce pollution in Atlanta by supporting a cleaner delivery service.
Green Express also uses GPS navigation in every vehicle to boost efficiency even more by finding alternate routes to avoid traffic congestion.
An unexpected bonus of using the most efficient routes and zero-emission cars – customers now regularly use Green Express run personal errands as well, saving them time, money and reducing pollution even more.
If you plan to start a courier service, think green, as the fuel savings in your first year could go a long way towards paying for a new Prius or other hybrid electric car. To learn more about Green Express, visit their web site, If you’re planning to start your own courier service, read my book, How to Start a Courier Business, for more money-saving ideas.


Start a Courier Service For a Full-Time Income With Part-Time Hours

Start Your Own Part-Time Courier Business

Start Your Own Part-Time Courier Business

A part-time courier service is an ideal business for generating a full-time income for 12-20 hours a week of work. In a recent national survey of couriers, we found almost half worked less than 30 hours a week, by choice, while enjoying an average hourly rate of $34.

In addition, quite a few were early retirees who had no desire for a full-time job. Working part time allows couriers to spend more time with their family, enjoy hobbies or do volunteer work in the community.

As the owner of a courier service, you’re in charge of how many hours you work, and set your own rates. Working only 3 hours a day, or 15 hours a week, that’s $550 to use for a child’s college fund, pay off bills or to help pay for that dream vacation or a car.

With just a few local repeat customers, you can structure your deliveries to meet their needs and yours too. You could specialize in delivering legal documents for local attorneys, flowers for local florists, groceries for home-bound seniors or specimen pickup and delivery for a medical lab. The possibilities are endless.

If you’re motivated, dependable and good with people, you’ll do well as a courier. Do you have a reliable vehicle, a computer and a cell phone? If so, you’ve got the three essentials to get started.

If you want to start a service business that can provide a full-time income with part-time hours and enjoy more free time every day, a local courier service could be the ideal solution for you. To learn more, read How to Start a Courier Business.



How Much Should You Charge For Courier Services?

Courier Service Business Questions

Courier Questions

If you’re starting a courier service business, figuring out what to charge for each delivery job can be a challenge. You don’t want to overbid and lose potential new customers. Underbid and you could get stuck with customers who expect cheap prices for every delivery.

The goal is to price your delivery jobs so you get paid what you need to stay in business. Of course, you want to make a fair profit and add new customers. Here’s a checklist to help.

1. What do your competitors charge? Call the courier and delivery services in your area to check their rates. If there are several, use an average to determine a competitive rate. For example, if there are 3 competing courier services in your area charging $16, $20 and $22 for the same delivery, the average is $19.33. This gives you a target rate to aim for. Beware of the temptation to charge less than everyone else to get an edge, as it can backfire. Potential customers may wonder why you are so cheap, and be reluctant to hire you. Worse, you may have underestimated your overhead and find you are unable to make a decent profit at a low rate.

Remember if your competitors are charging $XX for a delivery, customers are willingly paying that price. When you charge about the same price, you’ll be able to make a profit and grow your business.

2. Charging by the hour. In order to quote a price to a customer, you’ll need to know your hourly rate. Here’s how to determine an hourly rate. Let’s say the competition charges $15 for a cross-town pickup and delivery that takes 20 minutes. That’s $45 an hour. Get at least 3 rate quotes to verify that your hourly number is correct. Now you can quote prices to customers, using an hourly rate. If you plan to charge $45 an hour, for example, that’s 75 cents per minute. If a delivery takes 30 minutes, your quote would be $22.50. A 15 minute delivery would be $11.25, and so on.

Although most couriers charge by the job, it’s not uncommon to charge by the mile, especially for longer deliveries. For example, $1.50 per mile if you are using a car, $2.00 per mile if you need a pickup or van because of the size of the items.

3. Heavy or bulky Packages. Speaking of size, most courier services charge extra for heavy or bulky loads. An easy way to compute this charge is to have an overweight fee. Foe example, your standard delivery charge would apply to items under 50 pounds, and items over that weight would pay 10 cents per pound for items over 50 pounds.

4. Rush orders & after-hours orders. While most deliveries will be scheduled during the business day/week, you will get occasional jobs that require extra attention or speed, such as rush orders that must be delivered right away, or after hours. It’s normal to charge extra for these deliveries. For example, an after-hours delivery, such as after 5 p.m. or before 8 a.m. could carry a $15 surcharge.For a late-night delivery, between 8 p.m. and 5 a.m, an extra charge of $20 might be appropriate. Likewise on weekends and holidays, with a $15 surcharge.

5. Waiting charge. What if you arrive to pickup a package for delivery and have to wait because the customer does not have the package ready? This definitely slows down and could put you off schedule. If you have to wait under 5 minutes, no surcharge. Over 5 minutes, consider charging your hourly rate, 75 cents per minute, for each additional minute.

These general guidelines will help you get started with your courier service business, and insure you make a profit from day one. As your business grows, you’ll be able to adapt your rates to better fit your customer’s volume and scheduling, as well as your own schedule. For more information, read How to Start a Courier Business.



Do You Need a Courier Service Business Plan?

Courier Service Business Plan

Courier Service Business Plan

Although business experts say a business plan is required for starting a new business, it’s not always true. For every business that fails because of poor planning, another fails because of too much planning. As the great Michael Jordan said, “Just do it!” Here’s how to jump-start your new courier business.:

The secret of a successful courier service business is providing services not available from the bigger firms like Fedex and UPS, such as local, same-day service, or finding a profitable niche, like medical specimen deliveries. What delivery services should you offer? A business plan can’t tell you that, but your customers can. Instead of wasting your time and energy coming up with an elaborate business plan, just get started. Have one of the many web-based printers (just search “printed notepads” to find them) print notepads to hand out to prospective customers in your area. One marketing tip is to offer new customers a gift certificate for one free pickup/delivery. This let’s them test your service at no cost, and makes them much more likely to call you the next time they need a same-day delivery.

You’ll quickly learn who will be your best customers, as they now have your contact information and will call you when they need packages or documents delivered locally the same day. This takes care of the biggest problem a startup business has – cash flow. Once the money is coming in from deliveries, you can prospect for more businesses in your area that are similar to the customers you now have.


Regardless of how much planning you do, it’s only a hunch – an educated guess about how well your business will do. The danger is, by spending too much time on planning, you’ll have less time and energy to try new marketing ideas to find paying customers. The secret is to test your ideas as quickly and cheaply as possible, then improve and refine them. Handing out notepads with your contact information and a catchy slogan is a great way to do that.

Here’s another “quick & cheap” way to do a simple business plan for your new courier service business. If you plan to borrow startup money from friends or relatives – the most common source of funding for new businesses – do an “executive summary” business plan to show them that you’ve done your homework. It should cover the business plan basics, with an overview of the business, a market analysis with a look at the competition, and an estimate of your first year’s sales. It assumes that you will not have employees to start, or buying or leasing property and equipment. Here’s a sample :


Business Overview: Roadrunner Courier Service is a new courier service based in Bend, Oregon, specializing in local, same-day deliveries. Roadrunner can transport documents and parcels to customers within a 40 mile radius of town. Our customers are medical professionals, attorneys and local businesses who need reliable, same-day services not offered by the larger service providers, such as Fedex and UPS.

Market Analysis: The demand for reliable, cost-effective delivery services has been growing in the area for several years as the town’s population continues to grow. In addition to a growing population, there are more customers who require faster service, ranging from “stat” medical specimen deliveries to time-sensitive legal documents to “just-in-time” parts deliveries to local manufacturers. There is only one other local courier service in the area, and we believe there is ample room, due to our growing local economy, for another reliable courier service.

Marketing Strategy: The marketing strategy of Roadrunner Courier Service is to provide dependable and exceptional delivery services to businesses and professionals who have a regular need for pickup and delivery services. This will insure that Roadrunner will have a regular, steady income from repeat customers. The second part of our marketing strategy will be to gain customers who need courier services occasionally, such as last-minute parts and supplies delivered to a contractor’s job site, plans deliveries for architects and engineers and documents and materials for local government agencies.

First Year Goal: Based on the size of the local delivery market and the fact that Roadrunner will be a one person business, our sales projection for the first year is $40,000. We plan to build our customer base through direct contact with prospective customers and word-of-mouth referrals from happy customers to continue to grow our sales, focusing on the most profitable types of deliveries.

There is a free resource available to start-up companies, including courier and delivery businesses. SCORE is a government program that taps the experience and brainpower of retired business owners to help new owners get off to a successful start. If you find you need a comprehensive business plan to get funding for your new courier business, SCORE can help you with that as well. To find the nearest office, visit:

If you are planning to start a courier service, you can probably skip preparing a courier business plan unless you plan to borrow money. Informal sources of funds will likely be happy to see a simple one-page plan that demonstrates you’ve give some thought to the best way to build your business.  To learn more about how to start a courier service, read HOW TO START A COURIER BUSINESS.








Top 10 Frequently Asked Questions About Starting a Courier Service

WAiting For The Courier

Waiting for the Courier

You’d like to learn more about starting your own courier service business. You have a few questions too. Here are the top 10 frequently asked questions about the courier business:

1. What is a courier?

A courier transports packages or other items across town, quickly and effectively. They provide a service similar to UPS or FedEx, but are set up to do a better job locally and for last-minute deliveries.

2. How much can you make?

The amount you can make as a courier varies based on where you live in the country. Those in big cities make the most, while couriers in smaller towns and rural areas make less. The national average is about $36 an hour.

3. Do you need formal training?

No. There is no formal training or classes required. There is no certification required either.

4. What supplies do you need?

You have to have a reliable vehicle. You also need a computer and cell phone as a way to get jobs and keep track of business records. It also helps to have a day planner or other scheduling device, GPS unit, hand truck for hauling heavy loads and moving blankets for fragile items.

5. What type of vehicle do you need?

You just need something reliable. It doesn’t have to be a big van. You need something that won’t break down, and can carry whatever it is you’re asked to transport. In most cases, your car, mini-van or pickup truck will work just fine.

6. What hours do you have to work?

You don’t have to work any set hours. You can work as little or as much as you’d like. Delivering packages can be part-time, full time, or just a way to make extra money. You decide.

7. When will I get the most business?

You will get the most business if you can offer service between normal working hours, such as 8:00 a.m. to 5:00 p.m. But you could still get good work if you can work later or even earlier than that. Weekends are also be a time to get a good amount of work.

8. Do you have to have a lot of money to start a courier  service?

If you have a reliable vehicle, then you won’t need to have a lot of money to get started. Chances are you probably have a cell phone and computer too, so after this you’ll just need to pay for insurance, licensing fees and the optional supplies that could help your business run smoothly, such as a GPS unit or a day planner. Over all, you won’t need a lot of money to start a courier business.

9. Are there free ways to promote your business?

Yes, of course. Write a press release and send it to your local newspaper. Advertise on or Make a web site or blog. And finally, just get out there and talk to people about your business. Networking is still the best way to build a courier business, and it doesn’t cost a penny!

10. Who uses a courier service?

Banks, architects, lawyers, medical professionals, shop owners, property managers and more. It’s a long list. There is a lot of work available.

Hopefully the answers to these FAQs will help you start a courier service of your own. To learn all about the courier business, read How to Start a Courier Business.




Seven Ways to Profit When You Start a Courier Service

Seven Ways to Profit With a Courier Service

You’d like to see some big profits coming in for your courier service. You’ve heard the national average is $36 an hour, so you’d like to make something like that. You can too. Here are seven ways you can make it happen for you.

1. Press release

Writing a press release is an excellent way to get attention for your courier service business. Plus, if you do it yourself, it’s completely free. In the press release, mention what makes your business great, what makes your courier service the one to call. Send it to your local newspaper, and there’s a good chance they’ll want to do a story about you and your business. It’s free publicity for you, and potential customers will be more likely to give you a call if they see a great article written about your business.

2. Custom notepads

Handing out custom notepads is a great way to advertise your business. On the notepad, be sure it has your courier business’s name and contact information. Everyone needs notepads, whether it’s to write down a grocery list, to-do list, a phone number or random note or thought. After awhile your company name will become ingrained in their memory, and they’ll be likely to call you when they need a package transported across town.

3. Do great work

Doing great work sounds obvious, but it’s something you should really strive for. Always go the extra mile and then keep going! If your customers are “wowed” by your service, then they’ll be likely to keep calling you and referring you to their friends or associates. If you can get a great reputation around town, everyone will be calling you.

4. Rush/Stat jobs

Offering a “rush” or “stat” service can greatly improve your business. “Rush” jobs are ones where you pick up the item and deliver it within two hours. “Stat” jobs are pickup and delivery within an hour. Courier services are often called on when businesses or companies need something done very quickly, so if you can offer this service, you can look forward to a lot of work.

5. Senior errands

As seniors get older, many become homebound and unable to run errands themselves. Still, they need groceries, medicine picked up from the pharmacy, dry cleaning and more. Consider offering a senior errand service in addition to your courier business. Do a good job and you could see a lot of work, as seniors love to refer good services to their friends. To learn more about this profitable niche business, visit

6. Professionalism

There are many ways to increase the professionalism of your courier business. First of all, dress for success. Wear a polo shirt with your business’s name on it. Consider wearing a cap with your business’s name too. Always smile and act professional. Be on time, deliver items in perfect condition and be friendly. You’ll see people respect your business a whole lot if you can deliver things in a professional manner.

7. Learn from complaints

You will get complaints from time to time. Don’t panic. Don’t start an argument with a customer. Instead, try to fix the problem. Say you’re sorry. Try to learn what you can do better in the future. If you’re able to fix the problem, or at least make a good effort in doing so, you’ll most likely make the previously frustrated customer happy. If they see you worked hard to solve the issue, they’ll be likely to give you a second chance.

There are many ways to profit with a courier service. Learn from mistakes, try out smart advertising, act professional, offer quick pickup and delivery in addition to other services and above all, do a great job. You’ll see the business continue to roll in. To learn more, read How to Start a Courier Business.




Secrets of Successful Couriers

Secrets of Successful Couriers

You’d like to have the best courier service business in your area. You know being the best could lead to big profits and a successful business. But what are the things that could make you successful? Put you at the top of the courier business world? Here are some secrets that should help you:

1. Custom notepads

A lot of people underestimate the value of custom notepads. They’re fairly inexpensive and are a continuous advertisement for your business. Hand out the notepads to prospective and existing customers and watch the business continue to roll in. On the notepads, be sure to have your courier business’s name and contact information. People use notepads for everything: jotting down random thoughts and notes, making to-do lists and grocery lists, reminders to themselves and more. Every time they grab their notepad they’ll immediately see your business’s name, so when that time comes up that they need a courier service, they’ll be sure to call you. It can’t get much easier than that!

2. Dress for success

As a courier, you want to project professionalism. One of the easiest ways to project professionalism is to dress professionally. Wear a polo shirt with your business’s name on it. You could also wear a cap with your business’s name as well. Look good, and you’ll do good work too. Also, always be friendly. Don’t forget to smile. Treat customers like friends. If you can build good relationships with your customers, they’ll keep calling you for their courier needs.

3. Learn from mistakes

No one wants to mess up, but use it as an opportunity to learn. It’s your chance to learn what the problems in your business are, and just how you can improve them. Encourage your customers to give you their honest opinions of how you’re doing. If they have a complaint, don’t get defensive or start an argument. First, say you’re sorry, and then work towards finding a solution to the problem. If you’re able to fix the problem or the customer sees you’re making a great effort to do so, they’ll be more likely to give you a second chance.

4. Have the right tools

There aren’t a lot of items required to be a successful courier, but there are a few that can really put you ahead. First of all, you need a reliable vehicle. The key word is “reliable.” If your car breaks down a lot, then it just won’t work. It also helps to have a GPS unit that can quickly direct you to where you need to go. It’s simply safer and easier to use than a map. Also, it’s not a bad idea to have a hand truck in your car, something that can carry up to 300 pounds. You might have to transport a heavy load, and this will greatly help. And don’t forget about moving blankets, something to help protect a fragile item. Finally, you need a day planner or other way to keep track of your schedule and customers. An organized courier is a successful courier.

These are just some of the secrets of successful couriers. You could be on top of the courier world if you learn from your mistakes, get creative with advertising, have the right tools and dress for success. So when you start a courier service, use these tips to give yourself a head start. To learn more secrets, read How to Start a Courier Business.